Legal Notice

Privacy Policy

Data Controller: Enerfix Limited

124 City Road London EC1V 2NX United Kingdom

Enerfix Limited collects and processes your personal data when interacting with you. In this Privacy Policy, references to “we,” “us,” or “the company” refer to Enerfix Limited. The company is the data controller of your personal data and is responsible for complying with data protection laws. The company is committed to being transparent about how it collects and uses that data and to fulfilling its data protection obligations.

This notice applies to all suppliers, customers, and other parties utilizing the services of Enerfix Limited.

By providing your personal data, you acknowledge that we may use it in the ways outlined in this Privacy Policy.

From time to time, we may need to make changes to this Privacy Policy due to government regulations, new technologies, or other developments in data protection laws and privacy, and we will provide you with a new privacy notice when we make substantial updates.

Our Privacy Principles
When we collect and use your personal data, we ensure we take proper care of it and use it in accordance with our privacy principles, where the personal information we hold about you must be:

Processed fairly, lawfully, and in a transparent way;
Obtained only for specific and lawful purposes;
Adequate, relevant, and not excessive;
Accurate and kept up to date;
Not held for any longer than necessary;
Processed in accordance with the rights of data subjects;
Protected in appropriate ways;
Not transferred outside the European Economic Area (EEA) unless necessary and only to a country or territory that ensures an adequate level of protection.

What Personal Data Do We Collect?
We collect and process a range of personal data about you, which may include:

Contact details such as name, email address, postal address, and telephone number;
Financial information such as bank details, credit card information, and data obtained from credit checks;
Details of your interactions with us through our branches or online;
Information about the nature of your business and commercial assets;
Information obtained through our use of cookies (refer to our cookie policy for more details);
Your marketing preferences.

How Do We Collect Your Personal Data?
We collect, store, and process personal data directly from you through the following methods:

Enquiries;
When you create an account with us;
When you purchase any of our products or services;
Through quotes;
Via telephone calls;
Via emails;
When you provide your details to us either online or offline;
When you engage with us on social media.

How Do We Use Your Personal Data?
We mainly use your personal data to provide you with goods and services. Additionally, we may use your data for the following purposes:

In specific situations, we may process your data to pursue our legitimate interests as part of running our business, while ensuring that such interests do not interfere with your rights and freedoms.

In certain situations, we collect and process your data with your consent. We usually request your consent when providing marketing information, and this will be clearly indicated when you provide your personal information. If we ask for your consent, we will explain why it is necessary.

What We Use Your Personal Data For:

Setting up your customer account;
Providing you with quotes;
Processing your order and supplying goods/services;
Notifying you of your order status;
Managing your account;
Detecting, investigating, and reporting financial crimes (e.g., fraud);
Conducting marketing communications.

Who Has Access to the Data?
Your information may be shared internally within the company, including with the Board of Directors, the finance team, IT staff, and branch employees, where access is necessary for the performance of their roles. We may also share your data with trusted third parties who process data on our behalf. These third parties will only use your data to perform specific services as instructed and will ensure your privacy is respected and protected at all times.

How Do We Protect the Data?
The company takes the security of your data seriously. We have internal policies and controls in place to prevent your data from being lost, accidentally destroyed, misused, or accessed by unauthorized individuals. Access to your personal data is password-protected, and we regularly monitor our systems for potential vulnerabilities.

For How Long Do We Keep the Data?
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. When determining the appropriate retention period, we consider the following factors:

Business requirements and services provided;
Any statutory or legal obligations;
The original purposes of data collection;
The types and categories of personal data collected.

Your Rights
Regarding your personal data, you have the following rights:

Right to access your personal data;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability;
Right to object to direct marketing;
Right not to be subject to automated decision-making;
Right to withdraw consent.

If you wish to exercise any of these rights, please contact us via email at contact@enerfix.co.uk