Effective Date: 01.02.2024

Thank you for shopping at Enerfix Automation. We are committed to providing you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Return Process:

  1. Initiating a Return:

    • To initiate a return, please email us at [email protected] within 30 days of receiving your order.
    • Include your order number, the reason for the return, and any relevant photos or details.
  2. Return Authorization:

    • Once your return request is approved, we will provide you with a Return Authorization (RA) number.
    • Clearly mark the RA number on the outside of the package.
  3. Packaging:

    • Ensure the product is securely packaged to prevent damage during the return shipping.
  4. Return Shipping:

    • You are responsible for the return shipping costs unless the return is due to an error on our part.
    • We recommend using a trackable shipping service.

Conditions for Returns:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • Returns must be postmarked within 15 days of receiving the RA number.

Refund Process:

  • Once we receive your return and inspect the item, we will notify you of the status.
  • If the return is approved, a refund will be processed to your original payment method within 7 business days.

Exclusions:

  • Customized or personalized items are not eligible for returns.
  • Products damaged due to misuse or negligence are not eligible for returns.

Contact Information:

If you have any questions about our return policy, please contact us at:

Changes to this Policy:

Enerfix Automation reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.